Email Support
Get personalized help with your account, subscriptions, or technical issues.
support@slateapp.aiQuick Help
Find answers to common questions and troubleshooting tips.
Response time: Usually within 24 hours
Frequently Asked Questions
How does Slate's image search work?
Upload or paste any outfit photo, and our AI analyzes the style, colors, and pieces to find similar items from our partner retailers. The more specific your image, the better the matches!
What's included with Slate Plus?
Slate Plus includes unlimited image searches, ad-free browsing, price-drop alerts, and early access to new features. Your first week is free!
How do I cancel my subscription?
You can manage your subscription directly through your device's app store (iOS App Store or Google Play Store). Go to Settings → Subscriptions to cancel or modify your plan.
What is the Uniqueness Score™?
Our AI rates each outfit suggestion on how original and distinctive it is, helping you avoid common or overdone looks. Higher scores mean more unique, standout pieces.
Is my data safe with Slate?
Yes! We use industry-standard encryption and only collect the minimum data needed to provide our service. Check our Privacy Policy for full details.
Common Issues
🔍 Search not working
Try uploading a clearer image or check your internet connection. For best results, use well-lit photos.
💳 Payment issues
Contact your payment provider or try a different payment method. Email us if the issue persists.
📱 App crashes
Force close and restart the app. If crashes continue, please email us with your device model.
🔐 Account access
Use the "Forgot Password" option or email us if you can't access your account.